Returns & Refunds Policy

At De lo’ mio & Co., we want you to love what you ordered. Because many of our physical products are made especially for you after your order is placed, our return and cancellation policies are a little different from those of traditional retail stores.

Please review the information below before placing your order.

Cancellations & Order Changes

We understand that sometimes you may need to make a change.

Orders are reviewed before being submitted for production. We generally submit physical orders to production within 24 hours after the order is placed.

If you need to cancel your order or request a change, please contact us within 24 hours of placing your order.

We will do our best to accommodate your request as long as your order has not yet been submitted for production.

Once an order has entered production, we cannot guarantee that it can be changed or canceled because your item may already be in the process of being made. This aligns with the production process used by our fulfillment partners.

Important: Contacting us within 24 hours does not guarantee cancellation if the order has already entered production. Please reach out as soon as possible.

Returns & Exchanges

Many of our physical products are made to order, meaning they are produced specifically after your purchase.

Because of this, we do not accept returns or exchanges for:

  • Change of mind
  • Ordering the wrong size
  • Selecting the wrong color
  • Selecting the wrong product variation
  • Personal preference after receiving the product

Please carefully review product descriptions, photos, dimensions, size guides, colors, and available options before placing your order.

Printify likewise does not provide returns or exchanges for made-to-order products when a customer chooses the wrong size/color or changes their mind.

Damaged, Defective, Misprinted or Incorrect Items

If your product arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 30 days of delivery.

Please provide:

  • Your order number
  • A brief description of the problem
  • Clear photos showing the entire product and the issue
  • Additional photos of the packaging if the item was damaged during delivery

For eligible manufacturing errors or damaged products, we will work with our fulfillment partner to provide an appropriate resolution, which may include a free replacement or refund.

You generally will not need to return the damaged or defective product. However, please keep the product and packaging until your claim has been reviewed.

Printing & Product Variations

Because our products are individually printed, small variations may occur between the digital product image and the finished item.

Colors may also appear slightly different depending on your screen, product material, and printing process.

Minor manufacturing or printing variations that fall within accepted production tolerances may not be considered defects. For example, Printify notes that certain printing methods allow small variations in print placement.

If you believe your product has a genuine printing or manufacturing defect, please contact us with photos so we can review it.

Wrong Size, Color or Variation Ordered

Please carefully review your selected size, color, quantity, and product variation before completing checkout.

Because products are made to order, we cannot provide a free replacement, return, or refund when the wrong option was selected by the customer.

If the product itself was manufactured in the wrong size or variation compared with what you ordered, please contact us—that is different and may qualify as a product issue.

Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error, please contact us immediately. If your order has not yet entered production, we may be able to update the address.

Once production begins, address changes are not guaranteed.

If an order cannot be delivered because the customer provided an incorrect or incomplete address, a free replacement is not guaranteed. Additional costs may be required to produce and/or ship the order again. Printify does not provide free reprints when an incorrect or incomplete delivery address was supplied.

Packages Returned to Sender

If a package is returned because of an incorrect or incomplete address, failed delivery, or another delivery issue, please contact us.

Depending on the circumstances, available options may include a partial refund or having the product produced and shipped again at an additional cost.

Returned packages are reviewed individually.

Digital Downloads & Canva Templates

Digital products are different from our physical made-to-order products.

Products identified as Digital Downloads are delivered electronically. No physical product will be shipped.

Because digital products provide access to downloadable content or editable templates, digital purchases are final sale and generally non-refundable once access has been provided.

This includes:

  • Editable Canva templates
  • Digital invitations
  • Save-the-date templates
  • Pregnancy announcement templates
  • Other downloadable digital designs

Please carefully review the product description before purchasing to make sure the digital product meets your needs.

Problems With a Digital Purchase

If you experience a technical problem accessing your digital purchase or template, please contact us.

Although digital purchases are generally non-refundable, we will be happy to help resolve legitimate access or technical issues with your purchase.

Refund Processing

If your order is approved for a refund, the refund will be issued through the original payment method used to place your order.

Please allow additional processing time for your bank, credit card provider, or payment service to post the refund to your account after it has been issued.

How to Report a Problem

If there's a problem with your order, please contact us through our Contact Us page.

For physical product issues, please include:

  • Your full name
  • Order number
  • Email address used for the order
  • Description of the issue
  • Clear photos of the product

For damaged, defective, misprinted, or incorrect physical products, please contact us within 30 days of delivery.

We aim to respond to customer inquiries within 1–2 business days.

Thank you for shopping with De lo’ mio & Co. and supporting our small business. 💛