Shipping Policy
Thank you for shopping with De lo’ mio & Co. ✨
Many of our physical products are made to order especially for you. Please review the information below to understand our production, shipping, and delivery process.
Order Processing & Production
Many De lo’ mio & Co. products are made to order, which means production begins after your order is placed.
Most physical orders are typically produced within 2–7 business days before they are shipped.
Production times are estimates and may vary depending on the product, order size, availability, production facility, holidays, or periods of high order volume.
Please remember that:
Production time + shipping time = estimated total delivery time.
Shipping & Delivery Times
Once production is complete, your order will be shipped to the address provided during checkout.
Delivery times vary depending on the product, destination, production location, and shipping method available for your order.
For many U.S. orders using standard shipping, estimated transit time is approximately 2–5 business days after production. Other shipping methods and destinations may have different delivery estimates.
Please note that all production and delivery dates are estimates and are not guaranteed.
Carrier delays, holidays, weather, high-volume periods, customs, and other circumstances outside our control may affect delivery.
Shipping Costs
Shipping costs, when applicable, are calculated and displayed during checkout based on the products in your order and your delivery destination.
Because some products may be produced by different production partners or facilities, shipping costs can vary between products.
Multiple Packages
If your order contains multiple items, your products may occasionally be produced and shipped from different facilities.
As a result, your order may arrive in more than one package and on different days.
This is normal and does not necessarily mean an item is missing from your order.
Tracking Your Order
Tracking information will be provided when available after your order has completed production and shipped.
Please allow time for the carrier to update tracking information after your shipping confirmation is received.
Some shipping services or destinations may have limited tracking availability.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice an error in your shipping information, please contact us as soon as possible.
We will do our best to assist you, but once an order has entered production or shipped, we cannot guarantee that the delivery address can be changed.
Orders that cannot be delivered because of an incorrect or incomplete customer-provided address may require additional shipping or replacement costs. Printify similarly places responsibility for valid delivery addresses on the merchant and does not automatically cover costs associated with incorrect addresses.
Lost Packages
If your package appears to be lost in transit, please contact us so we can investigate the shipment with our fulfillment partner.
For fulfillment claims, a package may be considered lost if it has not been delivered within 30 calendar days for domestic U.S. orders or 45 calendar days for international orders.
Please contact us promptly if you believe your package has been lost so we can review the situation.
Tracking Shows Delivered, But Package Is Missing
If your tracking information shows Delivered but you cannot locate your package, please first:
- Check around the delivery location
- Check your mailbox, parcel locker, front desk, or mailroom
- Ask household members or neighbors when appropriate
- Contact the shipping carrier for additional delivery information
If you still cannot locate your package, please contact us and we'll review the situation.
Please note that a refund or replacement is not automatically guaranteed when carrier tracking confirms delivery. These cases are reviewed individually.
Shipping Delays
While we do our best to provide accurate delivery estimates, we cannot guarantee an exact delivery date.
Shipping carriers may experience delays due to weather, holidays, high shipping volumes, service interruptions, or other circumstances outside our control.
Carrier delays alone generally do not qualify for a replacement or refund unless the package is ultimately determined to be lost in transit.
International Orders
International delivery times vary depending on the destination and available shipping service.
Standard international delivery through Printify can generally range from 10–30 business days after production, depending on the Print Provider and destination.
International shipments may also be subject to customs processing, import duties, taxes, or other fees imposed by the destination country.
If applicable, these charges are generally the responsibility of the recipient unless otherwise stated during checkout.
Digital Products
Products identified as Digital Downloads do not require shipping.
No physical product will be mailed when purchasing a digital product. Digital purchases are delivered electronically according to the instructions provided in the individual product listing.
Questions About Your Order?
If you have questions about shipping or an existing order, please visit our Contact Us page.
When contacting us about an order, please include your order number and the email address used to place the order so we can assist you more efficiently.
We aim to respond to customer inquiries within 1–2 business days.
Thank you for supporting De lo’ mio & Co. 💛